Terms & Privacy
Who we are
EDM Hype is owned and operated by Tony and Puffy LLC, a limited liability company registered in the State of New York ("we", "us", "the Company"). By downloading, opening or using the app or edm-hype.com ("the Service") you enter a binding agreement with the Company and accept these Terms in full. If you do not accept them, do not use the Service.
Who may use it
You must be at least 16 years old to hold an account. If you are under the age of majority where you live, you may use the Service only with the involvement of a parent or guardian who accepts these Terms on your behalf. Separately, you are responsible for meeting the age requirement of any event you attend — most are 18+, 19+ or 21+. We do not verify any user’s age and are not responsible for entry refused on age grounds.
The Service is informational only
We are a listings and information service. We are not an event organiser, promoter, venue, ticket seller, agent or intermediary. We do not sell, resell, reserve or fulfil tickets, we do not run any event listed, and we have no control over whether an event takes place, when it starts, who performs, or what happens there. Any dealings between you and a venue, promoter, artist, ticket seller or other user are solely between you and them, and we are not a party to them.
Set times and event information are not guaranteed
Event details and set times come from venues, promoters, public sources, automated systems and other users. They change constantly and are frequently wrong. Schedules labelled Crowd-verified or Estimated are, by definition, unverified — Estimated schedules are algorithmic guesses derived from a room’s history and are not statements of fact. We make no representation or warranty that any listing, schedule, lineup, door time, age policy, address or map location is accurate, complete, current or reliable. You must confirm anything you rely on directly with the venue or promoter before acting on it. We are not liable for any loss arising from missed sets, missed events, wasted travel, cancelled or rescheduled shows, denied entry, or reliance on any information shown in the Service.
Tickets, prices and third-party sites
Ticket prices, availability and status shown in the Service are cached observations that may be stale, incorrect or out of date. All ticket links open a third party’s website or app. We do not process payments and never take money from you for tickets. We do not endorse, control, verify or accept responsibility for any third-party site, seller, marketplace, resale platform or their content, pricing, fees, refund policies, security or conduct — including any site you reach through an in-app browser, a link posted by another user, or a mistyped or malicious link. You use third-party services entirely at your own risk and under their terms.
Content posted by users
The Service contains event chats, replies, private messages, submitted schedules, images and other material created by users, not by us. We do not author, endorse, verify, or take responsibility for any of it, in any language. User content may be inaccurate, offensive, misleading, unlawful or fraudulent. Ticket-sale offers, payment requests and links sent by other users are a known fraud vector — we will never mediate a transaction between users, and we are not responsible for any loss you suffer by engaging with one.
We have no duty to monitor
We may, but are under no obligation to, review, screen, moderate, edit or remove user content. Any moderation we do perform is voluntary and partial, does not make us the publisher or speaker of user content, and does not create a duty to moderate anything else. We may remove content, restrict features, or suspend or terminate accounts at our sole discretion, with or without notice or reason.
Your conduct and responsibility
You are solely responsible for everything you post, send or submit, for verifying anything before you rely on it, and for your own safety and conduct at any event. You agree not to impersonate any artist, venue, promoter or person; not to post ticket sales, payment requests, personal contact details of others, or unlawful, harassing, defamatory or infringing material; and not to misuse, scrape, reverse-engineer or interfere with the Service. You grant us a non-exclusive, worldwide, royalty-free, sublicensable licence to host, store, display, reproduce and distribute your content within the Service and to promote the Service. This content licence is subject to the privacy provisions below and does not authorize use of private messages in public promotions. You represent that you own or have the rights to everything you post.
Copyright complaints
If you believe material on the Service infringes your copyright, send a notice under the Digital Millennium Copyright Act to our designated agent at legal@edm-hype.com, including: identification of the work, identification of the material and where it appears, your contact details, a statement of good-faith belief that the use is unauthorised, a statement under penalty of perjury that the notice is accurate and that you are authorised to act, and your physical or electronic signature. We will remove or disable infringing material and terminate repeat infringers.
Assumption of risk
Attending live music events carries inherent risks, including but not limited to hearing damage, crowd surges, intoxication, injury, illness, theft, and travel at night. You attend events entirely at your own risk. Nothing in the Service is a recommendation that you attend any event or a representation that any event, venue or neighbourhood is safe.
No warranty
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, OR NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, secure, error-free, or that any defect will be corrected. Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.
Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TONY AND PUFFY LLC, ITS MEMBERS, OFFICERS, EMPLOYEES, CONTRACTORS AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OPPORTUNITY, TICKETS OR MONEY PAID TO ANY THIRD PARTY, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100). Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
Indemnity
You agree to indemnify, defend and hold harmless Tony and Puffy LLC and its members, officers, employees, contractors and agents from and against any claim, demand, loss, liability, damage, cost or expense (including reasonable legal fees) arising out of or relating to your use of the Service, your content, your conduct at any event, your dealings with any third party or other user, or your breach of these Terms.
Privacy and your data
This privacy policy explains what personal information EDM Hype collects through the app and website, how we use and disclose it, our retention practices, and your choices. Our current uses include operating the Service, personalizing your experience, understanding usage, and protecting users. We intend to introduce commercial uses as described below. We do not currently sell personal information or share it for cross-context behavioral advertising.
What we collect
We collect your email address, handle, profile information and images you provide; your chosen home city, language, interests and privacy preferences; the events you save or mark going to and the artists or venues you follow; and content and communications you provide, including posts, replies, direct messages, submissions, reports and feedback. We also collect device hashes, platform and app-build information, push notification tokens, and session activity such as sign-in time and selected city. We process request IP addresses for security and rate limiting, and may record a country derived from an IP address for usage analytics when our network provider supplies it. Your chosen home city, rather than an inferred location, determines your feed. Advertising-related collection of additional usage information, such as ad views and clicks, would be explained before it begins.
How we use information today
We use information to create and authenticate accounts, provide event discovery and social features, remember your preferences, deliver requested notifications, respond to support requests, moderate content, detect abuse, maintain security, and understand and improve the Service. Profile visibility settings control what other users can see; they do not prevent the processing needed to operate the Service. Public event chats become read-only 24 hours after the event ends. We use personal information only where we have an applicable legal basis, such as providing the service you request, legitimate interests where permitted, complying with legal obligations, or consent where required.
Commercial use of information
We intend to use information collected through the Service to support and generate revenue for EDM Hype. Subject to applicable law and your privacy choices, these uses may include understanding user interests and behavior, developing commercial products and services, personalizing content and offers, and selecting, delivering and measuring advertising and sponsored content. Relevant information may include account and profile information, interests and preferences, event activity, interactions with the Service, and device and usage information, as described in this policy. These are intended future commercial uses, not a statement that advertising or commercial partner sharing is currently active.
Advertising and commercial partners
Future advertising or commercial arrangements may involve disclosing relevant information to advertising networks, measurement and analytics providers, sponsors, venues, promoters or other business partners. These arrangements may include uses that applicable law treats as a sale or sharing of personal information, even when no money is exchanged for the information. Before introducing these practices, we will explain the applicable data categories, purposes and recipients, provide required privacy choices, and obtain consent where required. Acceptance of these Terms acknowledges these disclosed purposes. It does not replace any separate consent required by law or platform rules, waive your privacy rights, or authorize uses prohibited by law.
Aggregated insights and sensitive information
We may create and commercialize aggregated or de-identified audience insights, subject to applicable legal safeguards and any requirements governing the source data. We will use measures designed to prevent identification, will not attempt to re-identify de-identified information, and will require recipients to observe applicable restrictions. Merely removing a name or hashing an identifier does not necessarily make information anonymous. Private message contents and sensitive personal information are not covered by the commercial uses described here. Any proposed commercial use of those categories would require a separate, specific disclosure and any required consent, and would remain subject to legal restrictions.
Who receives information
We use service providers for hosting, databases, storage and content delivery, email, push notifications, and security. They process information needed to provide those services on our behalf, subject to applicable contractual and legal requirements. Other users receive content and profile information you make available to them under the Service's visibility settings; direct messages are shared with their recipients. Authorized staff may access information for support, safety, moderation and administration. We may also disclose information when required by law or as necessary to protect rights and safety. Links to ticket sellers and other external services are governed by those providers' own privacy practices. Future commercial partner disclosures are subject to the conditions in the advertising section above.
Your privacy choices and rights
Depending on applicable law, you may have rights to access, correct, export or delete personal information; object to or restrict processing; withdraw consent; opt out of the sale or sharing of information or targeted advertising; limit certain uses of sensitive information; and complain to a privacy regulator. Contact legal@edm-hype.com to exercise applicable rights. Account deletion is also available in Settings. Where consent is required, we will request it separately and provide a way to withdraw it. Before launching practices requiring an opt-out, we will provide the required controls and honor applicable opt-out preference signals, including Global Privacy Control where required. We will not unlawfully discriminate against you for exercising your rights. General acceptance of these Terms is not marketing-email consent or permission for cross-company tracking. If we introduce tracking that requires Apple's App Tracking Transparency permission, we will obtain that permission before tracking.
Younger users
Accounts are available only to people aged 16 or older. Additional protections apply to younger users even when they may hold an account. Where New York's Child Data Protection Act applies to a user under 18, we will obtain separate, informed and revocable consent for processing that is not strictly necessary for a permitted purpose, and will not sell that user's personal data except where the law expressly permits it. Declining such optional processing will not prevent continued use of the Service or otherwise reduce access contrary to law. A parent's acceptance of the Terms does not replace any consent the law requires from the younger user. We will observe other applicable age-based restrictions; consent cannot authorize prohibited uses.
How information is protected
We use encryption in transit and at rest, access controls and other reasonable safeguards to protect information. Messages are not end-to-end encrypted: authorized personnel and service providers may be able to access content as needed to operate, support and protect the Service. No method of transmission or storage is completely secure.
How long we keep information
We retain account information and content as needed to provide the Service, subject to the deletion process below and applicable legal obligations. Direct messages are hard-deleted 24 months after they are sent. Device records are hard-deleted after 18 months without a sign-in, except device hashes needed to enforce an active ban. Moderation decisions and event-revision history are retained for the life of the record they relate to. These retention windows do not postpone account deletion after its 24-hour cancellation window. Planned commercial uses do not authorize indefinite retention or override deletion obligations.
Deleting your account
You can request account deletion at any time from Settings. The request has a 24-hour cancellation window during which nothing is removed. After that window, deletion removes your account and content, including posts, replies, direct messages, reports and submissions, rather than anonymizing that content. Your pairwise message threads and their messages are removed from both participants' inboxes, and public conversations may contain gaps. Your email address and handle are released for reuse. Staff-initiated account deletion follows the same cancellation window and deletion process. Deletion is destructive and cannot be reversed once executed. Moderation and security decision records described above may remain; keeping those records does not extend retention of the deleted content.
Privacy contact
For privacy questions or requests to exercise your applicable data rights, contact legal@edm-hype.com. For appeals of an account restriction or ban, contact appeals@edm-hype.com.
International users
The Service is operated from the United States and intended for users in the cities we list. Your information may be processed in the United States and other countries where our service providers operate. Where applicable law requires safeguards for international transfers, we will use the required safeguards; accepting these Terms does not by itself replace them. We respect applicable local data-protection rights, including those described above where the GDPR or UK GDPR applies. Contact legal@edm-hype.com for information about applicable transfer safeguards or to exercise your rights. Account deletion follows the 24-hour cancellation window described above.
Apple App Store
If you obtained the app from the Apple App Store: these Terms are between you and Tony and Puffy LLC only, not Apple. Apple has no obligation to provide maintenance or support for the app and is not responsible for any claim relating to it, including product liability, legal compliance, or intellectual property claims. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
Suspension and changes
We may modify, suspend or discontinue the Service, subject to applicable law. We may update these Terms and this privacy policy and will identify the revision date. We will give notice of material changes before they take effect and obtain additional consent where required. Continued use does not substitute for required consent to a new data use. Information collected under earlier privacy commitments remains subject to those commitments unless a change is lawfully made with any required notice and consent. We will not treat this update as retroactive permission for materially different uses of previously collected information.
Governing law
These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules.
Disputes and arbitration
Please contact us first at legal@edm-hype.com — most issues are resolved informally, and you agree to try for 30 days before starting formal proceedings. If that fails, you and the Company agree that any dispute arising out of or relating to the Service or these Terms will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in New York County, New York. YOU AND THE COMPANY WAIVE ANY RIGHT TO A JURY TRIAL AND AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING. Two exceptions: either party may bring an individual claim in small-claims court, and either party may seek injunctive relief for infringement or misuse of intellectual property. YOU MAY OPT OUT OF THIS ARBITRATION AGREEMENT by emailing legal@edm-hype.com within 30 days of first accepting these Terms; opting out does not affect the rest of these Terms. Any claim must be brought within one (1) year after it arises.
Severability and entire agreement
If any provision of these Terms is found unenforceable, that provision will be limited or removed to the minimum extent necessary and the remaining provisions will stay in full force — including, if the class waiver above is held unenforceable, the remainder of the arbitration agreement. These Terms constitute the entire agreement between you and the Company regarding the Service. Our failure to enforce any provision is not a waiver of it.